Refund Policy

At Balaji TV Repair Services, we aim to provide exceptional services and ensure complete customer satisfaction. Our goal is to offer high-quality repairs, installations, and maintenance for your TVs and related equipment. However, we understand that there may be occasions when customers feel the need for a refund. This Refund Policy outlines the conditions under which refunds will be processed, as well as the steps required to request one.

1. Eligibility for Refunds

Refunds will only be provided under the following circumstances:

• Service Cancellation by Us: If we are unable to complete the service as promised, including situations where parts are unavailable or a repair is deemed unfeasible, we will offer a full refund of any advance payment made.
• Service Not as Described: If the service provided does not match the description or expectations set before the repair, you may be eligible for a refund. This includes any defects in the repair that prevent the TV from functioning properly after the service.
• Failure to Repair: If the issue with the TV persists after repair, and the service was not performed to a reasonable standard, we will assess the situation and offer a refund if necessary.
• Refund on Unused Services: If you’ve paid in advance for a service that was never performed or completed, you will be entitled to a full refund.

2. Conditions for Refund Requests

Refund requests should be made within 7 days from the date of service completion. After this period, refunds will not be processed unless there are extenuating circumstances, such as faulty parts or the discovery of an additional issue with the TV that was not addressed in the original repair.

To initiate a refund request, please provide the following details:

• Your full name.
• Contact number (+91 99491 98931).
• Address (1-7-662/10/1, Ramnagar, Hyderabad, Telangana 500090).
• A detailed description of the issue or reason for refund request.
• Any relevant receipts, proof of payment, or service confirmation.

3. Non-Refundable Scenarios

The following situations are not eligible for refunds:

• Customer Change of Mind: Refunds will not be provided if the customer changes their mind after the repair service has been completed.
• Damages Caused by Customer Negligence: If the TV is damaged after repair due to improper handling or misuse by the customer, a refund will not be issued.
• Partial Service Completion: If a customer cancels or requests changes after the service has been partially completed, a refund may not be provided. In such cases, charges for the work completed will apply.
• Service Fee for Consultation or Diagnosis: If the service involves only diagnosis or consultation and no physical repair is performed, the service fee may be non-refundable.

4. Refund Process

If your refund request is accepted, we will process the refund within 7 business days. The refund will be credited to the same payment method used for the original transaction unless otherwise agreed upon. Please note that the refund amount may be subject to deduction if there were any partial services or diagnostic charges incurred.

• For Online Payments: Refunds will be processed to the bank account or payment method used during the initial transaction.
• For Cash Payments: Refunds will be issued via cheque or bank transfer, depending on customer preference and availability.

5. Dispute Resolution

If a refund request is disputed or declined, you may appeal the decision by contacting our customer support team at +91 99491 98931 or by visiting our office at 1-7-662/10/1, Ramnagar, Hyderabad, Telangana 500090. Our team will review the circumstances surrounding your request and provide you with a fair resolution.

We reserve the right to amend this refund policy as needed. Any changes will be communicated clearly on our website, and the updated policy will apply to all future transactions.

6. Customer Support

Our customer service team is available to assist with any questions regarding refunds or any other concerns you may have. You can reach us through the following channels:

• Phone: +91 99491 98931
• Email: [email address]
• Office Address: 1-7-662/10/1, Ramnagar, Hyderabad, Telangana 500090

At Balaji TV Repair Services, we value customer satisfaction above all else and are committed to ensuring that your experience with us is positive. If for any reason you feel dissatisfied with our service, we encourage you to reach out to us for a resolution. Thank you for choosing us for your TV